Find answers to common questions about oasoi™ travel accessories, product details, orders, payments, shipping, tracking, returns, refunds, and customer support.

Products & Travel Essentials

01. Who operates oasoi™?

oasoi™ is owned and operated by Dongguan Qiangyuwei Technology Co., Ltd., which operates oasoi.com and provides customer support for purchases made through our online store.

02. What does oasoi™ sell?

oasoi™ focuses on travel organization, travel comfort, and practical accessories. Our collection may include packing organizers, toiletry bags, travel pillows, sleep accessories, travel blankets, footrests, travel bags, passport organizers, and technology storage accessories. Product availability may change over time.

03. Will my product look exactly like the photographs?

We make reasonable efforts to ensure product photographs represent the items offered. Colors may appear differently depending on lighting, photography, device screens, and display settings. Minor variations in stitching, texture, finish, or manufacturing details may also occur. Please consult the individual product listing for applicable specifications.

04. Are product dimensions and weights exact?

Dimensions and weights are practical product references where available. Small measurement differences may occur because of manufacturing tolerances or measurement methods. Refer to the product page for the specifications of the item you intend to purchase.

05. How should I care for my travel accessories?

Care requirements depend on the material and construction of each item. Follow the care instructions provided with the product or in its listing. Unless expressly stated, do not assume a product is machine-washable, waterproof, heat-resistant, or suitable for a particular cleaning method.

Orders & Shipping

06. How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing time is separate from carrier transit time.

07. How long does standard U.S. delivery take?

For supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch. Total time from order placement to delivery includes processing and transit. These are estimates, not guaranteed delivery dates.

08. How much does shipping cost?

Available shipping methods and applicable charges are calculated and displayed during checkout. Review the shipping cost and final order total before submitting payment.

09. Where are orders shipped from?

Depending on inventory availability, product location, destination, and fulfillment arrangements, orders may be shipped from our facilities or designated fulfillment partners. The shipping origin may differ from our registered business address. Items within one order may occasionally be dispatched separately.

10. Will I receive tracking information?

When an order has been dispatched and tracking details become available, shipping confirmation and available tracking information will normally be sent to the email address provided at checkout. A carrier may need additional time to display the first tracking movement.

11. What if my tracking information stops updating?

Tracking information may temporarily pause while a parcel moves between facilities, carriers, or shipping networks. If the shipment appears significantly delayed, email service@oasoi.com with your order number so we can review the available information.

12. What if tracking says “Delivered” but I cannot find my package?

Check the delivery area, mailbox, household members, building reception, neighbors, and carrier delivery information where appropriate. If you still cannot locate the parcel, contact us with your order number. We will review the circumstances rather than treating the tracking status alone as the end of the inquiry.

13. Can I change or cancel my order?

Contact us as soon as possible after placing the order. We will make reasonable efforts to help before fulfillment begins, but changes and cancellations cannot be guaranteed once processing, packing, shipment preparation, or dispatch has started.

Returns & Refunds

14. What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in our Return & Refund Policy.

15. How do I request a return?

Email service@oasoi.com with your order number, the product you wish to return, the reason for the request, and relevant photographs or videos where appropriate. Wait for our instructions before sending anything back.

16. Where should I send my return?

Our registered business address is not automatically our return warehouse address. Once your return request is approved, customer support will provide the appropriate return destination and instructions.

17. Who pays for return shipping?

For preference-based returns, customers are generally responsible for return shipping costs. If we confirm a problem resulted from an error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.

18. How long does an approved refund take?

After an approved return has been received, inspected, and approved, we normally initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

19. What if my item arrives damaged, defective, or incorrect?

Contact us within 7 calendar days after delivery. Include your order number, a description of the problem, and clear photographs or videos of the product, packaging, and shipping label where appropriate. After reviewing and confirming a problem attributable to us, we will provide an appropriate solution.

20. How can I contact customer support?

Email service@oasoi.com or call +86 15794927056 during customer-service hours of 8:00 AM–6:00 PM China Standard Time (UTC+8). Please include your order number when asking about an existing purchase.