Last updated: October 20, 2026

This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for purchases made through oasoi.com.

01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. To remain within the return period, contact us before the 30-calendar-day period expires. Return eligibility remains subject to this policy and any non-excludable rights under applicable law.

02. Starting a Return Request

Before sending an item back, email service@oasoi.com. Provide your order number, the product you wish to return, the reason for the return, and relevant photographs or videos where appropriate. For damaged, incomplete, or incorrect orders, include photographs of the external packaging and shipping label where possible. Customer support will review your request and provide instructions if approved. Please do not ship an item before receiving return authorization and the designated return destination.

03. Return Eligibility

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally meet the following conditions:

• The product is unused and in its original condition.
• The product is complete, unaltered, and not intentionally damaged.
• All original parts, accessories, inserts, and included materials are returned.
• Original protective packaging is included where reasonably possible.
• The product remains in a condition that permits reasonable inspection.
• Proof of purchase or the applicable order number is provided.

Opening the shipping package does not automatically make an item ineligible, provided the product remains complete, unused, undamaged, and otherwise satisfies the return conditions.

04. Product Variations & Materials

oasoi™ offers travel organization, travel comfort, and personal travel accessories. Depending on the product, minor variations may occur in color tone, texture, stitching, finish, dimensions, weight, or other manufacturing details. Colors may also appear different because of photography, lighting, and screen settings.

If you do not prefer the color, style, size, material, or overall appearance of an item, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment problem attributable to us, this will generally be treated as a preference-based return. These variations do not prevent a customer from exercising any return right provided by applicable law.

05. Return Address & Authorization

Do not automatically send merchandise to our registered business address. After your request has been reviewed and approved, customer support will provide the appropriate return destination and instructions. Unauthorized returns or parcels sent to an unapproved destination may be delayed, rejected, lost, or ineligible for processing.

06. Non-Returnable Items

Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include customized or personalized products; gift cards; products clearly identified as “Final Sale” or non-returnable before purchase; items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem; and products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless clearly identified as “Final Sale” or non-returnable before purchase. These limitations do not remove consumer rights that applicable law does not permit us to exclude.

07. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without additional costs caused by an error attributable to us. Please retain the product and packaging until we have reviewed the issue and provided instructions.

08. Return Shipping Costs

Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If a return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution. No restocking fee is charged for an approved return.

09. Returning the Package

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return is completed. We cannot guarantee receipt of a return package shipped without tracking or sent to an address not provided by customer support. The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

10. Inspection & Refund Timing

After an approved return arrives at the designated return location, it may be inspected to confirm the applicable return conditions. Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the credit.

11. Refund Method

Approved refunds are normally issued to the original payment method used for the order. If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted. Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.

12. Exchanges

Exchanges depend on current inventory and product availability. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product. Contact customer support before sending an item for exchange.

13. Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed. We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment. If an order cannot be canceled because fulfillment has progressed, this return policy governs any subsequent return request.

14. Consumer Rights

This policy explains our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Need Help With a Return?

Contact service@oasoi.com with your order number and the reason for your request. Customer service is available from 8:00 AM–6:00 PM China Standard Time (UTC+8).